UPDATE:: Not even an hour after I posted this, I finally got a real response from my last message to WordPress from what actually sounded like a human being! What needed to be fixed was fixed and I now have access to my domain! I also received an email from the super nice guy who also left a comment here. He gave me some extra info and was really understanding. I have updated this post so many times, softening some of my anger because my particular problem was certainly unique and does not apply to the overall use of WordPress.com, which I have really enjoyed up until this point. I still hold firm to my upset over the fact that many messages to them were not truly read and addressed until I got ugly with them. Unfortunately raising some hell has been the only way I get any real customer service these days.
Now, I have to go through the process of transferring and waiting and moving everything over. Wish me luck!
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If you follow my tweets you’ll know the hell I’ve been experiencing for over a week now. Okay, I’m going to go on a bit of a tangent here and maybe you will learn something for your own blogging experience. (Maybe I’ll get some goddamn help if someone on WordPress sees this.)
First off to explain a bit, WordPress.com and WordPress.org are two totally different things. WordPress.org is pretty much the free interface/program/software/whatever that people upload to their own webhost to make blog writing easier. It’s the nice and neat template. WordPress.com is the site where you can use that same template and also blog for free. They host your blog w/out charging you (like Blogger and all the other free blogging sites out there, although I do think Blogger allows ads.) Your blog’s web address will be blahblah.wordpress.com unless you pay them for your own domain without the wordpress part at the end. I purchased mymilkglassheart.com for a year from WordPress.com.
What I didn’t know upon starting this blog almost 2 years ago was 1) if I would stick with it 2) if anyone would read it 3) you can’t have paid ads on WordPress.com 4) you can’t upload cool plugins on WordPress.com. Now that I have stuck with it and actually have readers and opportunities to get some ads up in here, I realized I needed to switch all of my content over to a new host to make some monies off my hard work.
So I cancelled my domain with WordPress (going back to mymilkglassheart.wordpress.com) thinking I would then just register my domain with Bluehost, where I was moving to. Only problem, my domain doesn’t expire for a few more months and WordPress.com was still redirecting to my blog if you tried to go to mymilkglassheart.com. Essentially, my domain was in limbo but I couldn’t access it or transfer it. This is a unique situation and none of their support addressed this problem.
Let’s just talk about WordPress.com’s support. IT SUCKS! There are no phone numbers or direct email addresses. You go to their support section, try to figure out your problem with info they’ve already provided and then, as a last resort, you send a message through a form. These messages I sent apparently went to illiterate robots who (eventually) sent me worthless links to their support forums that didn’t help, even though I told them that the support forums didn’t cover my concerns, and that the buttons they said should be on my control panel/dashboard didn’t exist.
Upon further investigation and a phone call to wonderful, competent, helpful 24-7/365 1-800# Bluehost, trying to figure all this crap out when things I tried to do just wouldn’t work, I found out that when you buy a domain from WordPress, they use a third-party. They don’t tell you this. I also found out through Bluehost that my domain was managed by Wild West Domains. I looked them up and called, hoping to circumvent WordPress. They also have excellent customer service and reinstated the [limited] access to my domain on WordPress after I had cancelled. I hoped that would help but it didn’t. Still, the access Iwas supposed to have to my domain on WordPress.com, this access they said wad supposed to be available (with screenshots and everything) on their support forums DID NOT EXIST!
I needed my EPP Authorization Code to transfer my domain to Bluehost. An EPP Authorization Code is essentially the SS# to your domain. It allows you to take it anywhere you want. Apparently there have been many complaints online about hosts holding them hostage. Think of it like this: Pepsi registers the domain Pepsi.com. Like a patent, this domain will eventually expire and unless their people keep on top of this, someone else can come along, buy it and then Pepsi will have to buy it back from them at whatever price. Hosts have total access to expiration dates and times. They can swipe up expiring domains like a vulture at a patent office. Honestly, no one wants my stupid domain. It’s just become dirty policy to hold the EPP codes hostage.
It is a good idea when purchasing a domain to get your EPP Code right off the bat and store it somewhere safely. You may have serious issues with your host and need to transfer. It’s also your RIGHT to have it. You paid for your domain. You own it. You should have all information regarding it.
So I am now patiently waiting for a god damn human being to contact me from WordPress to give me what I need. I have sent another message to them through their form without any direct keywords. Their bots have essentially ignored it. I have also had the exact same bullshit responses from their Twitter account.
Here’s my last killer message to them:
This is the 4th time I have contacted support with a serious issue I need to have resolved in a timely manner. I have received two automatic responses with links that are worthless to me. If someone had actually read my complaints/problems they clearly would not have sent the support forum links that do not answer my questions.
I have never experienced such terrible support in my life. I would appreciate an email from a REAL human being who will help me with the issue I am having that CANNOT be addressed by any of the support options available. Believe me, I have looked and exhausted all other options.
If I don’t receive real help in regards to obtaining the access and rights to something I have paid you for, I will have no other choice but to file a formal complaint with InterNIC.
Sincerely,
Lara
If I don’t get the help I need soon, I am going to hunt high and low for any corporate contact information and I will hound those bastards like you would not believe. I also plan on filing a complaint with InterNIC. In tweeting about my issues, I got a response from a guy telling me it took him 6 months to get access to his own domain, that he paid for from Lycos. He called every extension in their office until someone finally helped him. This is not an isolated problem.
So my advice to you lovely bloggers out there… if you are serious about making something bigger out of your blog, if you want control of your own work and domain, want to control the appearance and add-ons of your blog, and maybe you would even eventually like to get paid advertising on your blog, get the hell off the free sites. They are perfectly fine for the casual blogger, like I started off as. If your readership begins to get larger and you are committed to delivering consistent content, go ahead and pay for hosting from whatever service offers you the server storage space you need, and whatever other features sound good to you. Look for 99.9% up times. Look for good reviews and 24-7 customer service. Ask around. Get recommendations. Go ahead and upload the WordPress software to your host site. It’s excellent. Just stay off the free hosting sites. Also register your domain with a reputable registry site and get that EPP code immediately.
Also, if you can offer any advice about my current issue, I would greatly appreciate it! If nothing happens, I’m stuck here until my domain expires. I’ll be damned if I’m ordering new MOO cards!
PS: Save your snarky comments about how I should’ve hired a web developer. Seriously? I guess I should hire a publisher to handle my photo albums. Poor access to customer service is a bad thing. So is being uncooperative and withholding access to someone’s information by sending them worthless help. I’m a do-it-yourself kind of gal. There’s no way in hell I’d hand this blog over to some cornhole playing internet bro who knows how to do things that I’m perfectly capable of teaching myself over time. I change my own tires, remove my own stitches, and I think I can figure this elementary crap out, if companies would just offer better service.